Troubleshooting Steps
If you've recently purchased or renewed your subscription but are receiving an 'invalid email' message, follow these steps to resolve the issue:
- Ensure that you are using the same email address that you used during the subscription purchase or renewal process.
- Confirm that your subscription purchase or renewal occurred within the last year. If it has been over a year since your purchase or renewal, your license may no longer be valid.
After confirming the above, the resolution depends on your specific situation:
Scenario 1: New Purchase
If you are a new purchaser, please allow up to 30 minutes for your license to become active. If the issue persists after this time frame, kindly reach out to our support team at support@mittun.com. Provide your order number, billing email, and purchase date, and we will manually activate your license.
Scenario 2: Subscription Renewal
If you are a recurring subscriber who has just renewed your subscription and encountered this issue, it may be due to a bug in our system. To resolve this, please email our support team at support@mittun.com with your order number, billing email, and purchase date. We will promptly activate your license manually.
For any further assistance or inquiries, don't hesitate to contact us. We're here to help.